The Idox approach to digital is centred on an understanding that each local authority is different – that’s why we’ve been successfully delivering bespoke solutions for over three decades.
Consulting with your authority, we understand your goals and pain points to deliver a comprehensive and tailored digital strategy – calling upon wider Idox solutions to target and deliver on individual outcomes. We consider the people as much as the technology and know that understanding your organisation’s culture and mindset is key to unlocking a fully-sustainable, digital future.
Our experience spans core service areas including Planning, Licensing, Building Control, Environmental Health and much more, driving digital support at every internal and external touchpoint to offer a truly sustainable citizen and council-led solution.
Providing a foolproof, digital future
Our back-office software fully integrates with our front-end, public-facing services to provide a simple, intuitive and automated platform that supports core local authority processes, along with enhanced citizen engagement.
The Idox Digital Platform includes proven back-office software:
- Uniform – Stores and processes all departmental data in a single, central database
- Enterprise – Efficiently navigates the officer through their administration duties and workflow processes
- Public Access – Extends Uniform to the web providing real-time, tailored information directly to applicants, authorities and the public
Our front-end services provide multi-channel digital solutions:
Provide a consistent and customisable form experience across multiple journeys, guiding citizens through the process to ensure swift submissions.
Allow citizens to make online bookings for a number of services, with an easy-to-use ‘appointment scheduling’ interface that supports 24/7, self service.
Keep citizens continually informed about the status of any submitted applications via customised and automated emails, triggered at key points of the process.
Read about our Digital Planning Notifications solution.
Support mobile working in your team, allowing inspections to be completed on site via a dedicated suite of role-based apps including Planning Enforcement, Licensing Enforcement and Building Inspections.
Click here to read more about the Idox OnSite App suite.
Maximise the design and effectiveness of your online presence, supporting channel shift and creating something that matches your user expectations to achieve stronger citizen satisfaction.
Read more about our website design and delivery expertise.