Logging a Request

Logging a Request via Idox Service Desk Online

If you need to request a Password reminder for My Uniform, we strongly recommend that you use the Idox Service Desk Online facility servicedesk.idoxgroup.com to log your support request. You will need to enter your Idox Service Desk Online user name and password. Once successfully logged in you will be able to register a new support request and review or update existing requests.

The use of Idox Service Desk Online enables Idox staff to obtain all information relevant to your reported problem, automatically update our internal systems and provide you with a means of tracking, updating and monitoring the request.

If you do not have a username and password for Idox Service Desk Online please request one by contacting the Idox Service Desk on 08448 740 716 or ServiceDesk@idoxgroup.com

 Logging Requests by Telephone

Please telephone 08448 740 716. The Service Desk staff will record the details of the request.

This is a low cost call number (normally charged a 1p per minute, subject to your telephone provider when called within the UK). For customer outside of the UK please use +44 3330 111 684.

Please ensure that you have all the relevant information to hand, as any missing information may delay the progress of your support request. An example of the information we will need to process your request is provided in Appendix 1.

Logging Requests by Email

Please email ServiceDesk@idoxgroup.com. The Service Desk will record full details of the request from the information you have provided within the email.

Please ensure that you have all the relevant information to hand, as any missing information may delay the progress of your support request. It is also important to notify us at the time of logging the request if you are due to be unavailable for a time, such as attending a meeting or on annual leave as this may delay progress on the request.

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