Forging trusted partnerships to reduce the total cost of ownership and improve service delivery.

Flexible and scalable, our hosted and managed services take the weight off internal teams – allowing organisations to reallocate resource to core activities, reduce costs and minimise risk.

The traditional means of providing IT services involves monitoring and maintaining not just the hardware, software and the associated expertise, but a high level of associated market domain knowledge to ensure systems stay tuned to support the effective delivery of services.

We have a wealth of experience in partnering with organisations of all shapes and sizes to equip them with the right support network and IT infrastructure to help keep pace with change and continue to deliver business-critical activities successfully. We tailor our hosted and managed solutions to provide the service, support, security and sustainability required – building on our market-leading software solutions to help meet the service expectations of staff, citizens and stakeholders both now and in the future.

Whether through large-scale application hosting or a smaller-scale, tactical and tailored managed service, we’ve been working closely with our customers to accelerate their transformation, relieve maintenance burdens and future-proof their IT environments for continuous improvement.

From infrastructure and software management to server and database administration and application monitoring and improvement, our packages can protect you from risk, support budget management and lighten the load on your organisation.

It’s business as usual – only better.

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Cloud-based hosting and upgrades

Experienced in tailoring solutions to individual need, our hosted services take the pressure off organisations, freeing up time to focus on more strategic activities and reducing capital expenditure. 

Whether you need support on a single element of your IT or a fully-managed infrastructure service, our hosted and managed services are operated from our own data centre where data is replicated every 15 minutes, backed-up and stored offsite. Adhering to ISO 9001 and ISO 27001 information security standards, the centre is resilient to emergency situations, such as power outages.

We also take care of all migration, software patches, upgrade installations, 24/7 system monitoring, daily backups, remedy hardware failures and provide full service desk support for true operational agility and optimum delivery in line with your organisation’s software investment and growth.

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Outsourced and managed services

We offer a range of additional services to help over-stretched departments manage routine activities. We alleviate pressures, allowing organisations to maximise efficiency and reallocate resources to business-critical activities.

Our offerings include a managed print service for organisations of all shapes and sizes, as well as managed print, postal voting and interactive voter registration (IVR) services for electoral teams, all designed to deal with delivering specialist personnel, services and equipment at times of peak demand.

Idox’s tailored managed services are delivering genuine outcomes to organisations across the UK who have specific problems which need to be solved.

A fully hosted and managed service

Supporting Westminster City Council to fulfil its ambition of running a virtually infrastructure-free IT system

In the news

Copeland consolidates with complete hosted system from Idox

South Downs National Park Authority

Delivering a complete hosted and managed Planning service for the Authority and its end users

Interested in finding out more?
Get in touch to speak to one of our expert team.

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