Product Specialist, CAFM Explorer
Idox customers have outcomes they wish to achieve with our software that are relevant to their business. Similarly, Idox has strategic outcomes it wishes to achieve, to which the software and services we supply is key. The role of the Product Specialist is to apply expert knowledge of Idox products and understanding of their specialist domain, to ensure that both Idox and Idox customers achieve their goals through good design and implementation.
Computer Aided Facilities Management (CAFM™) is a solution suite of software tools which plan, manage and maintain the work of an organisation within a physical space and also the people involved in facilities management. Facility managers face a complex set of challenges from compliance, with statutory obligations, to the need for maximum asset utilization, controlling costs and streamlining supply. CAFM Explorer provides powerful tools to track, retrieve, analyse and report on all aspects of working life within a facility or portfolio of facilities.
As a Product Specialist you will come to know every detail about a given product or product set. You will be involved in the entire product life cycle - from conception through design and build and release, and on to sales and maintenance. You will work across the business with Sales, Development, Support and Delivery teams, and with a cross section of the customer base, to achieve this goal.