Highland Council boosts data-driven decision making with Idox Insights

Highland Council has strengthened its long-standing partnership with Idox by adopting Idox Insights, a cutting-edge cloud-based analytics platform. This move underscores the Council’s commitment to data-driven decision-making and efficient service delivery.

As a local authority seeking to optimise its operations, Highland Council recognised the need for a robust analytics solution that could deliver insights quickly and cost-effectively. After evaluating various options, including building in-house capabilities, the Council chose Idox Insights for its pre-built analytics, ease of use, and deep understanding of local government processes.

Idox Insights will empower us to make data-driven decisions, enhance case officer performance, and ultimately deliver better services to our residents.

Idox Insights, a cloud-based platform, offers a comprehensive suite of analytics tools tailored to the specific needs of UK local authorities. By leveraging this technology, Highland Council will gain valuable insights into its development management processes, enabling more informed decision-making and improved service delivery.

Fiona Elder, Systems and Change Team Leader at Highland Council, expressed enthusiasm for the new partnership: “Idox Insights will empower us to make data-driven decisions, enhance case officer performance, and ultimately deliver better services to our residents. We are excited to explore the potential of this platform and look forward to collaborating with Idox to expand its applications within the council.”

Jim Harvey, Idox Account Manager, added: “We are delighted to support Highland Council in its journey towards data-driven governance. Idox Insights is designed to provide actionable insights, helping organisations like Highland Council optimize their operations and achieve their goals.”