The Lilie Hub puts patients in control

Forward-thinking sexual health services are taking a major step towards more accessible, patient-focused care by going live with the Lilie Hub. This innovative portal empowers patients to manage their appointments and personal details online while helping services achieve greater operational efficiency.

The move highlights a growing shift in healthcare: the importance of balancing patient choice with service efficiency. For Berkshire Healthcare NHS Foundation Trust, the Lilie Hub stood out as a tool that achieves both.

Why the Lilie Hub makes a difference

The Lilie Hub offers patients an intuitive, fully accessible platform to engage with sexual health services. Available via any web browser, it allows patients to book and cancel appointments, update their details, and manage communication preferences.

For clinic teams, the benefits are equally compelling. By putting patients in control, the Hub reduces administrative workloads, decreases DNA rates, and streamlines workflows. Its flexibility to tailor booking options, triage forms, and local branding makes it a standout solution.

“We chose Lilie for its comprehensive modular features, but the Lilie Hub was a real differentiator,” said a representative at the Trust. “It’s modern, user-friendly, and aligns perfectly with our vision of delivering patient-centred care while improving efficiency.”

We chose Lilie for its comprehensive modular features, but the Lilie Hub was a real differentiator

Berkshire Healthcare NHS Foundation Trust

A shift towards digital engagement

The Lilie Hub represents more than just convenience; it’s a response to a broader demand for accessible, digital healthcare. By giving patients control, services can improve the overall experience and free up staff to focus on clinical care.

Vinay Neogi, Head of Product and Strategy at Idox, explains:
“Patients expect healthcare to be as intuitive and flexible as the digital services they use every day. The Lilie Hub meets that expectation while addressing the operational pressures services face.”

Built to adapt to local needs

The Hub’s configurability ensures it fits seamlessly into any service. Teams can tailor booking reasons, triage forms, and appointment availability to suit their clinical priorities and the needs of their local communities.

“Modern sexual health services need tools that aren’t one-size-fits-all,” adds Sue Bill, Head of Sales, Community Solutions at Idox. “Lilie combines flexibility, simplicity, and security to create a solution that works for everyone—patients and providers alike.”

Leading the way in accessible care

As Berkshire Healthcare NHS Foundation Trust’s success shows, adopting tools like the Lilie Hub isn’t just about improving processes; it’s about meeting the evolving needs of patients and ensuring healthcare is accessible, efficient, and inclusive.

The journey to more patient-centred care starts with solutions like the Lilie. Could your service be next?