Application Analyst

About the role

Are you a tech-savvy problem solver with a passion for providing top-notch customer service? We are looking for
IT focused candidates to join our dynamic Hosting team within the Local Government Software Division. As an
Application Analyst, you will be joining a tight knit team, delivering high-quality hosting solutions, ensuring
service continuity and working hard to uphold customer satisfaction. We are particularly looking for someone with
a background in supporting customer applications in a Microsoft Windows based environment, who loves to stay
at the forefront of technology, and who will excel in troubleshooting, and enhancing our client service.

We are seeking someone who understands the unique benefits and challenges of Hosting Services within the
public sector market. If you have experience with Idox products and implementations, or similar products, please
highlight this in your application, along with how your experience aligns with the job specifications below.
Importantly, if you have a solid understanding of Local Government infrastructure and are eager to apply your
skills in the private sector to advance your career, we are excited to hear from you and would love to have you on
our team!

Idox is committed to providing you with the mentoring and development necessary for your success, enabling you
to leverage your expertise to support our customers effectively. In this role, you’ll engage in forward planning,
enhance customer awareness, and deliver management information that aligns with Idox’s business strategy,
goals, and objectives. You’ll also play a key role in maintaining business continuity and minimising downtime for
our customers. We encourage you to share valuable insights and intelligence with the Group to drive continuous
improvement.

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