ITSM Administrator

About the role

We are currently seeking a highly motivated IT Service Management (ITSM) Administrator to become an integral part of our Service Management and Assurance Team. The successful candidate will be responsible for the administration, support, and configuration of our service management platform, including its customer interfaces, portals, dashboards, change calendars, and workflows. This role requires close collaboration with stakeholders across Idox and our comprehensive corporate contact register to ensure our service management solutions effectively meet all service delivery requirements while consistently providing a world-class end-user experience.

Are you an experienced technical administrator adept at blending exceptional organisational skills with a collaborative mindset? Do you thrive in fast-paced service management environments that necessitate prioritisation, superior time management, and the ability to multitask effectively? Are you methodical in your approach, recognising the transformative power of data-driven processes and the potential of automation? If so, we are eager to connect with you!

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