Responsible Business

We’re strengthening Idox’s performance as an all-round responsible business that makes a valuable contribution to society, has good governance embedded in its culture and processes and is on target to achieve net zero carbon emissions.

Building a sustainable future

Idox is focused on building a sustainable business that will benefit its customers, employees and shareholders, as well as the wider society and environment in which we operate. With our role in developing software solutions that are critical to the delivery of business and government services, we take our environmental, social and governance (ESG) responsibilities very seriously.

Read more about our impact in our latest annual report

Idox is passionate about creating a responsible business for our colleagues, communities and all other stakeholders. Having set up our ESG Steering Committee in 2021, we continue to improve our approach and look at further opportunities to enhance sustainable practices.

Our structured approach, working to support the UN Sustainable Development Goals, has four main areas of focus:

The Aim

The UN SDG’s we support:

Our people

To build a diverse and inclusive workforce who feel supported and encouraged to excel in their career and life at Idox.

Our community

To support and enable our local communities to achieve more through the use of our products and using our knowledge base to educate and support individuals.

Our environment

As a naturally low emission business we are committed to improving our environmental performance and enabling our customers to do so.

Our organisational responsibility

To be a responsible employer, supplier and overall business.

The Aim and the UN SDG’s we support:

Our people

To build a diverse and inclusive workforce who feel supported and encouraged to excel in their career and life at Idox.

Our community

To support and enable our local communities to achieve more through the use of our products and using our knowledge base to educate and support individuals.

Our environment

As a naturally low emission business we are committed to improving our environmental performance and enabling our customers to do so.

Our organisational responsibility

To be a responsible employer, supplier and overall business.

Our environmental responsibility

While Idox’s business model of software development and deployment is lower consumption than most other industries, we are dedicated to reducing carbon emissions in all the communities our business affects.

As well adopting the recommendations and model of the Financial Stability Board’s Task Force on Climate-related Financial Disclosures (TCFD), Idox has implemented the metrics set out in the 3 scopes of the Greenhouse Gas Protocol. Our target is to achieve net carbon zero for by 2040 by eliminating, reducing or offsetting emissions in each of these scopes.

In Scope 1 we will eliminate all equipment in offices which produce direct emissions and replace these with energy efficient, electric alternatives. We will eliminate emissions from company owned vehicles by replacing these with electric alternatives

In Scope 2 we will reduce electricity usage by implementing the results of Energy Savings Opportunity Scheme audits and we eliminate the purchase of electricity which does not come from renewable sources

In Scope 3 we will reduce business travel by taking increasing advantage of remote working and on line collaboration tools as these develop, we will eliminate travel by private vehicles which produce emissions and we will offset emissions from public transport used for business travel and from hotel stays either by choosing operators offering direct offset or by engaging in a compensating carbon offset programme. We will eliminate waste by removing single use plastic products and reduce waste from our offices by ensuring effective recycling of waste, including paper and will offset any non-recyclable waste by engaging in a compensating carbon offset programme. We will eliminate waste from surplus equipment by passing this on for re-use in support of our social contribution wherever possible, where this is not possible we will reduce waste by fully recycling the equipment and we will offset residual emissions in a compensating carbon offset programme.

We are strengthening Idox’s performance as an all-round responsible business that makes a valuable contribution to society, has good governance embedded in its culture and processes, and is on target to achieve net zero carbon emissions.

Our gross GHG emissions of CO2 (tCO 2e) are reported yearly in our Annual Report which can be found on the investors page.

David Meaden

Chief Executive Officer

2023

2022

2021

2020

Our people inspire our journey

Idox’s initiatives are driven by the people within the organisation, giving them the space and time to give back to their colleagues, communities, and their passions. By providing paid volunteering leave, payroll giving and employee resource groups, Idox has engaged its people in building a better society for all.

Our vision is to build a diverse and inclusive workforce where our people thrive and feel supported to develop their careers. Growing a sense of community organically within Idox is an important aspect of our people strategy. Our approach to Diversity, Equality and Inclusion (DEI) is committed to reducing inequalities and championing each of our colleagues to celebrate their individuality.

Our products support communities

The positive impact of our products, from providing information on grants to supporting sexual health clinics, is something we are proud of. The expertise of Idox colleagues has allowed the business to build and innovate on products that do good for their customers and the communities they serve.

Find out more about how we support our customers

Supporting local communities

On the 20 May 2022, the Idox Finance team took a trip to Mugdock Park as part of our volunteer scheme to support the local community. The team reached out to Mugdock Park, jointly owned by Stirling and East Dunbartonshire Councils, to offer assistance in restoring areas of the park. On the day, 12 Idox colleagues visited the space and helped creating two ponds which are sources of life in the park as well as clearing pathways from overgrown plants to ensure the community can access areas of the park safely. Having completed the day, the team not only enjoyed giving back to a local shared space but felt the benefits of getting together over a shared cause. They look forward to getting back to the park for their next volunteering day.

Idox’s commitment to quality

Our quality management system is a collection of policies, processes, documented procedures, and records that define the set of internal rules that govern how we create and deliver excellent products and services to our customers. Our customers are at the heart of everything we do. By embracing quality management principles, we enhance our ability to deliver products and services that meet your needs and expectations, fostering long-term relationships and loyalty.

Our quality management system is underpinned by our ISO 9001 certification, confirming our commitment to delivering high-quality products and services and demonstrating our pursuit of continuous improvement. In addition to ISO 9001, we have also achieved certifications in Environment (ISO 14001), Business Continuity (ISO 22301), Information Security (ISO/IEC 27001), Occupational Health and Safety (ISO 45001), and various Cybersecurity certifications.

These certifications highlight our dedication to minimising environmental impact, ensuring robust business continuity plans, protecting information assets, providing a safe and healthy workplace, and safeguarding our digital infrastructure. By maintaining these certifications, we demonstrate our commitment to upholding the highest standards in every aspect of our operations.