Highlights and Insights at the EHC Hub Customer Forum
Shaping the future of the EHC Hub: Key highlights from the EHC Hub Customer Forum
The latest EHC Hub Customer Forum brought together professionals from across the SEND landscape for an inspiring and collaborative discussion on the evolution of the Hub. Hosted by Head of Product Jamie Rowell and Assistant Product Manager Alana Smith, the event provided a platform for customers to share insights, explore future developments, and help shape the next phase of innovation.
Progress, innovation and future vision
The Forum opened with a review of the major updates and enhancements made to the EHC Hub throughout 2024. These developments have focused on improving usability, streamlining processes, and expanding administrative capabilities—ensuring the platform continues to meet the needs of those who rely on it.
Looking ahead to 2025, attendees gained an exclusive preview of our strategic roadmap, detailing upcoming advancements that will further optimise the Hub’s performance. Alana provided a comprehensive walkthrough of work tray updates, case management enhancements, and real-world case studies, reinforcing our commitment to responding directly to user feedback.
AI innovation: Join our upcoming workshop
One of the most exciting discussions of the day focused on the potential of artificial intelligence (AI) to transform the EHC Hub. AI-driven solutions could automate processes and speed up administrative tasks.
Due to strong interest, we are hosting an AI in the EHC Hub webinar, and current customers can now book their place. We encourage you to register and join the conversation.
Thank you for your collaboration
The Forum concluded with an interactive Q&A session, allowing attendees to share their thoughts and shape future improvements. We appreciate the input of all who participated—your feedback is key to ensuring the Hub continues to evolve and support your work effectively.
We look forward to continuing this journey with you. Stay connected for further updates, upcoming events, and new opportunities to get involved!
