Applications Consultant
About the role
This is an excellent opportunity to join our Consultancy and Training team as an Applications Consultant, responsible for implementing software solutions for our local government clients.
You’ll be joining a team of experienced and enthusiastic consultants, providing your knowledge of local government processes and Idox software solutions to work with clients throughout the implementation process. The role includes providing guidance on best practice, training on how to use our products and configuring the software in conjunction with the customer to meet their statutory obligations while making the best use of our software solutions to streamline processes and gain efficiencies.
We are a leading software supplier to local government and have a mature customer base. When onboarding new customers, we deliver consultancy and training throughout the lifecycle of the project. More often, due to the nature of our user base, consultancy is delivered to existing customers, implementing additional modules or improving existing configuration. This means that you may be working with a customer over a number of days or multiple customers per week.
The role is ideal for someone who has worked on software solutions for Local Government or with experience of local government business processes. In particular, we would welcome those with experience in Environmental Health, Licensing, Housing or Land Charges.
On a daily basis, the role involves delivering customer facing consultancy configuration sessions on Idox software products, providing best practice advice in line with legislative requirements, carrying out system configuration activities within the application and working with customers to improve/streamline processes, while making the best use if Idox software.
The role also includes delivering formal training courses across several products, ranging from 0.5 day to 2 days in duration. If you have a preference for delivering consultancy or training rather than both, we can work with you to focus your delivery in the areas which best suit your expertise.
Experience of Idox products would be preferable but not essential including Uniform, Enterprise, Total Land Charges, Uniform Spatial and Idox Cloud (Tascomi). We are looking for someone who is motivated, self-sufficient and who will enjoy providing advice, configuring our software and training our clients.
This is an opportunity to share your knowledge and experience and assist in finding best fit solutions for clients. Supporting customer success helps our clients and users to do more with finite resources. In return, Idox will help you develop your career. We are a company with ambition, but still strongly uphold the values of integrity in public service, as a software partner, through the Idox values of responsibility, integrity and excellence.
With Idox, you will learn more about the software itself, build industry knowledge and develop a set of strong business skills. You will receive the necessary training and coaching to support you through the onboarding process to ensure you’re able to deliver services in line with the team delivery targets. We offer a comprehensive benefits package and flexible working to support your wellbeing as well as your professional development.