CAFM Helpdesk2025-02-19T09:03:36+00:00

CAFM Explorer® Helpdesk Management

Deliver responsive maintenance services with automated workflows and easy issue reporting. Staff and users can quickly log requests via smartphone or web, ensuring efficient work order management and fast resolution.

Deliver responsive maintenance services with automated workflows and
easy issue reporting. Staff and users can quickly log requests via smartphone
or web, ensuring efficient work order management and fast resolution.

Streamline reactive and scheduled maintenance tasks with our helpdesk functionality. Log, track, and manage tasks centrally, enhancing team and service provider communication. Real-time updates, dashboards, and automated notifications reduce downtime and improve response times. Ensure prompt and effective maintenance for smooth facility operations.

Benefits of CAFM Explorer® for helpdesk management

Efficient issue resolution

Streamline logging, tracking, and management of maintenance requests to ensure swift and effective resolution.

Enhanced communication

Facilitate real-time communication between teams, service providers, and customers with a centralised task management system.

Real-time updates

Receive real-time updates and automated notifications, keeping everyone informed and reducing downtime.

Cloud-based accessibility

Access the system from anywhere, at any time, ensuring maintenance requests are addressed promptly.

Scalability

Easily scale the system to accommodate the needs of your growing business, regardless of size or complexity.

Data security

Robust data security measures protect your information in the cloud.

Seamless updates

Automatic software updates and improvements, ensuring your system remains up-to-date.

Accelerate response times

Enhance response times with streamlined task management and real-time updates for faster resolutions and improved service efficiency.

Centralised data management

Maintain a central repository for easy access and accurate record-keeping of all maintenance-related data.

User-friendly interface

Enjoy an intuitive interface for easy navigation and access to key features.

Key feature of CAFM helpdesk

Centralised ticketing system

Log, track, and manage all maintenance requests from a single, centralised platform.

End user portal

Empower users to easily submit requests, track progress and be notified of issue resolution.

Real-time notifications

Receive automated notifications and updates to keep all stakeholders informed of the status of maintenance tasks.

SLA management

Track and manage SLAs for prompt resolution of issues. Report and analyse response and resolution times to improve efficiency.

Detailed reporting

Generate detailed reports on maintenance tasks, response times, and issue resolution. Identify recurring issues and bottlenecks for proactive management.

Mobile accessibility

Update, log, and manage maintenance requests on-the-go via mobile devices.

Integration capabilities

Seamlessly integrate with other systems to enhance data sharing and operational efficiency.

CAFM Explorer®

Say goodbye to spreadsheets

Get the complete facility management solution with CAFM Explorer®

More CAFM Explorer® modules

Address book

Stores and manages contact information for key stakeholders, including contractors, vendors, and internal teams, ensuring easy communication and streamlined coordination.

People

Manages employee and occupant information, enabling efficient space allocation, resource planning, and communication within the facility.

Hierarchy

Our 7-tier hierarchy provides a structured framework to organise and manage assets, spaces, and facilities across multiple levels, ensuring clear visibility and control over the entire organisational infrastructure.

Localities

Allows for the management, sharing and organisation of your facilities hierarchy data.

Document Cabinet

Safely stores and organises digital documents for easy access and retrieval of essential files related to assets, maintenance, contracts, and compliance, with seamless integration to SharePoint.

Bookings

From rooms to vehicles or car parking spaces our configurable booking module allows users to efficiently schedule and manage the reservation of spaces, resources, and equipment, optimising facility utilisation and availability.

Property, Estate, and People Management

Enhance your workplace with centralised platform for safety, maintenance, space optimisation, compliance, and finance.

Asset Management

Optimise buildings and equipment with robust asset tracking, full view of asset portfolio, histories, and maintenance schedules.

Finance Management

Automate costs, record stock, labour, and travel time for real-time financial insights. Gain control with accurate processes, compliance, and tools to identify savings and prevent overspending.

Complete CAFM software for facilities management

Eliminate spreadsheets and cut down on cumbersome manual administration by switching to a user-friendly, secure cloud-based CAFM solution.

Integration

System integration enables seamless connectivity with software solutions like ERP, BMS, and SFG20, creating a unified workflow that automatically synchronises critical data to reduce manual input errors. Achieve a comprehensive view of operations, streamline processes, improve decision-making, and boost efficiency with real-time monitoring, predictive maintenance, and automated reporting.

Industries

The complete cloud-based CAFM solution for effective management of facilities across all types of industries. Through sector driven customisation and extensive CAFM team experience, CAFM Explorer® can be adapted to work across any environment.

Consultancy, training and support

Our experienced CAFM team is dedicated to providing comprehensive implementation and support services for CAFM Explorer®. We ensure that your facilities are managed efficiently, creating a safe and productive environment for all users. Benefit from tailored solutions that empower your facilities team to achieve its full potential.

Testimonials

“The savings we’ve generated as a result of using CAFM Explorer® mean that it’s already paid for itself.”

Building Services Manager, The Hippodrome Casino

“The CAFM Explorer® software has enabled all staff and students to get the fast well-coordinated maintenance service they deserve.”

Head of Administrative Services, University of Salford
Trusted for more than 25 years by organisations internationally

Request a CAFM Explorer® demo

Our comprehensive and streamlined facilities management software empowers facilities managers with the tools to proactively monitor and manage all tasks related to maintenance, compliance and safety across an estate.

We would be delighted to arrange a tailored demo and talk to you more about how CAFM Explorer® can streamline your facilities management operations.


Insights and Resources

Get in touch

To find out more about CAFM Explorer®, please contact us. One of our team will be in touch shortly.