CAFM Explorer Implementation and Support Services2025-02-19T10:04:56+00:00

CAFM Explorer® Implementation and Support Services

Our comprehensive services ensure smooth implementation, continuous optimisation, and proactive collaboration, helping your team get the most out of your CAFM system.

Our comprehensive services ensure smooth implementation,
continuous optimisation, and proactive collaboration,
helping your team get the most out of your CAFM system.

Our expert CAFM delivery team

Our CAFM delivery team, with over a decade of experience in Facilities Management, ensures your success through exceptional technical skills, tailored system setup, expert data consultancy, user training, and ongoing support.

Extensive CAFM implementation services tailored to your needs:

Turnkey implementation

From initial process mapping to onsite go-live services.

System upgrades

Keeping your systems up-to-date.

Infrastructure installations

Both on-premise and cloud-based solutions.

Training

Onsite and remote training, offered from a standard catalogue or customised to your specific needs.

Database build services

Including migration from third-party systems.

Reporting services

Custom crystal reporting and real-time dashboard displays.

System health checks

Ensuring optimal performance, enabling customers to fully maximise their system.

Third-party system integrations

Integration with external systems.

Support documentation

Comprehensive support materials.

Benefits of CAFM Explorer® implementation services

By leveraging our CAFM Professional Services, you gain:

Domain expertise

Benefit from our extensive experience working with diverse customers across various sectors.

Efficiency gains

Save time by leveraging our proven processes and technical expertise.

Quality assurance

Trust in our commitment to delivering a high-quality solution.

Tailored services

Customised solutions that fit your specific needs, using tried and tested methods.

Long-term support

Benefit from ongoing care and assistance well beyond the project go-live phase.

Customer collaboration

We gather insights and feedback through our Ideas Portal and Customer User Groups to ensure our solutions are innovative and future-proof.

Comprehensive and convenient support

Our Service Desk, staffed with experienced first-line analysts, is available via telephone, email, and the Idox Service Desk Online portal. The online portal offers convenient, 24/7 access to support, ensuring you can log and track issues anytime. Our highly responsive technical team is dedicated to promptly resolving technical issues, providing you with reliable and efficient support.

Key features of our support

Dedicated service desk team

Our team is committed to resolving your support requests quickly and effectively.

Flexible logging options

Log support requests via multiple channels to suit your needs.

Prioritised support

We prioritise requests based on urgency and business impact.

Regular progress updates

Stay informed with regular updates on your support request.

Request for change (RFC) guidance

Receive guidance on registering an RFC for new functionality.

Web-based self-help services

Access software downloads, guidance, and the latest documentation in a secure area of our website.

24/7 Customer Portal with live chat

Our Customer Portal is available 24/7 all year round, featuring live chat for immediate assistance and a comprehensive FAQ section for quick answers to common questions.

CAFM Explorer®

Say goodbye to spreadsheets

Get the complete facility management solution with CAFM Explorer®

Complete CAFM software for facilities management

Eliminate spreadsheets and cut down on cumbersome manual administration by switching to a user-friendly, secure cloud-based CAFM solution.

Property, Estate and People Management

Enhance workplace with centralised platform for safety, maintenance, space optimisation, compliance, and finance.

Helpdesk Management

Provide high quality maintenance, automate workflows, and easily report issues via smartphone/web.

Asset Management

Optimise buildings and equipment with robust asset tracking, a full view of asset portfolio, histories, and maintenance schedules.

Finance Management

Automate costs, record stock, and gain real-time financial insights.

Integration

System integration enables seamless connectivity with software solutions like ERP, BMS, and SFG20, creating a unified workflow that automatically synchronises critical data to reduce manual input errors. Achieve a comprehensive view of operations, streamline processes, improve decision-making, and boost efficiency with real-time monitoring, predictive maintenance, and automated reporting.

Industries

The complete cloud-based CAFM solution for effective management of facilities across all types of industries. Through sector driven customisation and extensive CAFM team experience, CAFM Explorer® can be adapted to work across any environment.

Testimonials

“The savings we’ve generated as a result of using CAFM Explorer® mean that it’s already paid for itself.”

Keith Collins, Building Services Manager, The Hippodrome Casino

“The CAFM Explorer® software has enabled all staff and students to get the fast well-coordinated maintenance service they deserve.”

Head of Administrative Services, University of Salford
Trusted for more than 25 years by organisations internationally

Request a CAFM Explorer® demo

Our comprehensive and streamlined facilities management software empowers facilities managers with the tools to proactively monitor and manage all tasks related to maintenance, compliance and safety across an estate.

We would be delighted to arrange a tailored demo and talk to you more about how CAFM Explorer® can streamline your facilities management operations.


Insights and Resources

Get in touch

To find out more about CAFM Explorer®, please contact us. One of our team will be in touch shortly.