Issue Management Software2025-04-10T11:15:54+01:00

Quality Control with Issue Management Software

Digitize inspections, capture defects, and observations, and manage quality control via mobile app

Digitize inspections, capture defects, and observations,
and manage quality control via mobile app

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Effective issue management is an essential part of managing project quality control and assurance. It is critical to the capture and management of any issues encountered throughout the lifecycle of a project. Capturing construction defects, non-conformances and health & safety related violations in as close to real-time as possible, ensures risk and delay are minimised whilst safety and assurance compliance are increased.

FusionLive’s integrated Issue Management functionality seamlessly enables you to efficiently capture identified issues, analyse, share, and resolve them. As a highly configurable, unified, cloud-based platform, FusionLive can help provide your golden thread: a comprehensive digital record of a project’s construction data.

Idox’s Issue Management capability forms will form an integral part of maintaining project momentum, ensuring successful project outcomes for project in the construction and engineering sectors. By providing a structured approach to identifying, tracking, and resolving issues, FusionLive empowers project teams to mitigate risks, optimize resources, and deliver projects on time and within budget.

Key features of our construction Issue Management solution

Real-time centralized collaboration

Facilitates seamless communication between field and office teams and reduces delays by providing instant updates

Configurable issue type hierarchies

The issue types can be customised to fit your specific project needs (to help categorizing and managing issues more effectively)

Offline functionality

Enables users to create and record issues even without an internet connection. It automatically syncs data with the cloud once reconnected, ensuring all users have the latest information

FusionLive Connect mobile app

Connects field and site workers with office teams, ensuring seamless communication and collaboration. Issue Management is fully integrated with FusionLive Connect, providing a unified experience

Configurable location hierarchy

Allows administrators to mirror the asset structure to any required level of location

Multimedia issue documentation

You can record videos and photos of issues directly from mobile devices, tablets, or phones, and upload them to issues

Pin-to-plan

Associates floor plans with location hierarchy nodes, allowing mobile/field users to pin the issue location directly on a plan

Benefits of project collaboration and defect tracking software

One system: integrated with FusionLive

Enhanced quality assurance & compliance

Audited tracked data

Customizable & flexibile

Enhanced reporting

Designed for mobile

Improved decision-making

Increased efficiency & productivity

Cloud synchronization

Visual issue tracking

Real time collaboration

Accountability

Issue Management with Idox’s EDMS

Introducing FusionLive

Empower your organization with the leading project collaboration solution for engineering capital projects.

Who we serve

EPCs

AEC

Asset Owners

Get in touch

Contact us to find out more about our Issue Management solutions – a member of our team will be in touch as soon as possible.

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FAQs

Idox’s Issue Management solution is a digital platform designed to capture and manage construction defects, non-conformances, and health and safety violations in real-time. By digitising inspections and facilitating immediate issue reporting, it minimises risks and delays while enhancing safety and compliance throughout the project lifecycle.

The FusionLive Connect mobile app connects field and site workers with office teams, ensuring seamless communication and collaboration. Issue Management is fully integrated with FusionLive Connect, providing a unified experience that allows users to create and record issues directly from mobile devices, even without an internet connection.

Yes, the solution offers configurable issue type hierarchies and location hierarchies, allowing administrators to tailor the system to mirror the asset structure and categorise issues effectively. This customisation ensures that the solution aligns with the unique requirements of each project.

Users can record videos and photos of issues directly from mobile devices, tablets, or phones, and upload them to the system. This multimedia documentation enhances the clarity and detail of reported issues, facilitating more effective analysis and resolution.

The ‘pin-to-plan’ feature associates floor plans with location hierarchy nodes, allowing mobile or field users to pinpoint the exact location of an issue directly on a plan. This visual representation aids in quickly identifying and addressing issues within the project’s physical context.

Effective issue management is essential for maintaining project quality control and assurance. It involves the timely identification, tracking, and resolution of problems such as construction defects and safety violations, which helps minimise risks, prevent delays, and ensure compliance with safety standards.

Real-time issue reporting enables immediate communication of problems encountered on-site, allowing project teams to address and resolve issues promptly. This proactive approach reduces the likelihood of minor issues escalating into major problems, thereby keeping the project on schedule and within budget.

Mobile technology facilitates the on-the-go capture and reporting of issues, enabling field workers to document defects or safety concerns using mobile devices. Features like offline functionality ensure that data is recorded even without internet access, with automatic syncing once reconnected, thus maintaining continuous and accurate issue tracking.

Configurable issue categorisation allows project teams to tailor the classification of issues to align with specific project requirements. This customised approach enhances the organisation and prioritisation of issues, leading to more efficient resolution processes and improved project management.

Multimedia documentation, such as photos and videos, provides a clear and detailed visual record of issues, facilitating better understanding and analysis. This comprehensive documentation supports more effective communication among project stakeholders and aids in developing appropriate corrective actions.

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